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Contact Us

Call Us

We are available to assist you during hours of operation. Select a department below so we can best serve you.

Debit Card Customer Service: Debit Card Customer Service: 308-876-2451
Report Debit Card Lost/Stolen: Report Debit Card Lost/Stolen: 800-395-0637
Credit Card Customer Service: Credit Card Customer Service: 888-295-5540
Hearing Impaired: Hearing Impaired: 855-827-9660
Online Banking/Mobile Banking Assistance: Online Banking/Mobile Banking Assistance: 888-978-5296

Frequently Asked Questions

What's my routing number?

First State Bank ABA Routing number: 104905836

I forgot my User ID/Password. How do I log in to my account?

Reset your password on our Secure Password Reset page.

How do I activate my new card?

1. Click here to log in to your full site account
2. Select "Activate Card" from the link on the left side of the page

For more FAQs, visit our Personal Help Center or Business Help Center.

Report Phishing

  • If you believe you have received a suspicious email or text that pretends to be from us, please forward the email or text as an attachment to
  • If you have clicked on a link or believe you may have unintentionally compromised your account information, contact us immediately using the phone number on the back of your credit or debit card.

Report Fraud

To report fraud on your account please email us at To expedite your request, call the Fraud and Disputes Contact Center at 888-530-3626 (Option 3 then Option 2) or call the number on the back of your card at your earliest convenience, open 24 hours a day, 7 days a week. Otherwise, we will review your request within 24-48 hours.

Please note, when we call you we will not ask for any personal identifying information such as Social Security Number, Date of Birth, etc.  If you receive a call claiming to be from FNBO asking for this information, please hang up and call the number on the back of your card.

For more information on Phishing and different types of Fraud, please visit the Security Center .

Other ways to get in touch

Send a Secure Email

Log in to your account and send a secure email using the Secure Message Center

Visit a Branch

We’re ready to help you meet your financial goals wherever you are with branch locations in Loomis, Alma, and Bertrand.

Find Us on Facebook

Like us on Facebook and stay connected with local events, giveaways and more!

Make an Payment Online

Log in to your online account to make an online payment 24/7.

Credit Card Payment Address

Bankcard Payment Processing
P.O. Box 2557
Omaha, NE 68103-2557

Send Mail

First State Bank
211 Commercial Street
Loomis, NE 68958

Find a Bank Officer

Our bank officers can help answer your questions. Find one near you.